HELP CENTRE

Frequenctly asked

questions

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Product questions

What is the mats made from?

The reversible mats are made from non-toxic XPE foam.

My playmat has curls after opening. How do I sort that out?

Roll it tightly in the opposite direction and hold for a few minutes. As you use it, it will naturally flatten out
Can I keep the mat in direct sunlight?

It is advised not to keep your mat in direct sunlight as this will cause discolouration.

Shipping and delivery

What is your average shipping time?

Local shipping takes 2-5 working days after dispatch. If delivery is to an outlaying area it may take 1-2 days longer.
How will I know when my order is shipped?

Once you items are shipped, you will receive an email notification with the waybill number/tracking number to track your parcel’s delivery status.
What are your shipping fees?

This is calculated automatically on check out once you put in your address
Do you deliver throughout South Africa?

We sure do!

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